A guest visits once. Whether they come back often depends on what happens in the next 72 hours. The Guest Journey playbook gives your church a consistent, guided path to capture, welcome, and follow up with every visitor — without anyone having to remember to.
~15 minutes to set up. No consultants. No custom development.
Most churches genuinely care about their guests — but caring isn't a system. When follow-up depends on someone remembering, cards pile up, names are forgotten, and warm first impressions quietly go cold.
You answer a handful of questions about your church. The playbook configures itself — TurboTax, not consulting.
Service times, who owns follow-up, how your church prefers to reach out, and how fast you want it to happen.
Open Path builds your capture form, welcome message templates, a follow-up checklist, and a simple tracking board — tailored to your answers.
A first-time guest is logged in seconds — from a card, a form, or a quick entry by a greeter.
The playbook prompts the right person with the right message at the right moment, so no one falls through the cracks — with a person always in control of what's sent.
A simple dashboard shows who's been welcomed, who still needs follow-up, and how your guest journey is improving over time.
A consistent path means no first-time visitor is forgotten.
The window that matters most, handled automatically.
Warm, timely welcome turns first-timers into regulars.
The system remembers, so your people don't have to.
Watch your Guest Experience score climb the Maturity Model.
Automation handles reminders; humans handle relationships.
Setup time: ~15 minutes · Required integrations: none to start
No. If you can fill out a form, you can set up the Guest Journey playbook. There's nothing to code and nothing to install.
Never. The playbook handles the remembering and the reminders. Your team handles the relationships — they stay fully in control of every message that goes out.
The Guest Journey playbook is included free on the Starter plan. Add more playbooks on Growth ($49/mo) or Operations Suite ($99/mo).
Take the free Operations Assessment first — it shows you where your Guest Experience stands today, then walks you straight into setup.
Begin with the free assessment. In about 10 minutes you'll know your Guest Experience score and how to raise it.